Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how batji ("we", "us", or "our") collects, uses, stores, and discloses personal information about individuals ("you" or "the Player") who access or use the batji platform at batji.pro (the "Platform"). We are committed to handling your personal data responsibly, in accordance with applicable data protection principles. Please read this Policy carefully. By registering an account and using the Platform, you acknowledge that you have read and understood this Policy.

We may update this Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify you via a notice on the Platform or by email to your registered address. The updated Policy will take effect immediately upon publication. Your continued use of the Platform after any update constitutes acceptance of the revised Policy.

2. Information We Collect

We collect personal information that is necessary to provide you with a secure, personalised, and compliant gaming service. The categories of personal data we collect include:

• Identity data: full name, date of birth, gender, and copies of government-issued identification documents (national ID card, passport, or driving licence) as required for KYC verification.
• Contact data: email address, mobile phone number, and residential address.
• Financial data: payment method details (such as the bKash wallet number, Nagad account, Rocket account, or masked bank card numbers used for deposits and withdrawals), transaction history, and account balance information.
• Technical data: IP address, device type and operating system, browser type and version, session timestamps, and login history.
• Usage data: game history, betting activity, bonus usage, session duration, responsible gaming tool usage, and customer support interaction records.

3. How We Use Your Information

batji uses personal data only for clearly defined, legitimate purposes. We will never use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we process personal data include:

• Account creation, verification, and management — including KYC identity checks, age verification (21+ requirement), and ongoing account monitoring as required by our Terms and Conditions.
• Processing deposits, withdrawals, and all financial transactions on the Platform, including fraud prevention and anti-money laundering (AML) checks.
• Delivering, personalising, and improving the gaming and betting experience, including responsible gaming tools such as deposit limits and self-exclusion.
• Communicating with you about your account, responding to support queries, and sending service-related notifications (e.g., transaction confirmations, security alerts, and policy updates).
• Complying with legal and regulatory obligations, including cooperating with law enforcement agencies where required by applicable law.

4. Cookies and Tracking Technologies

batji uses cookies and similar tracking technologies to ensure the Platform functions correctly, to enhance your experience, and to analyse usage patterns. We use the following types of cookies:

• Essential cookies: Required for the Platform to function. These enable session management, login persistence, and security features. They cannot be disabled without impairing core functionality.
• Analytical cookies: Used to understand how players interact with the Platform — which pages are visited most, how long sessions last, and where errors occur — helping us improve the Platform over time.
• Functional cookies: Enable personalised features such as remembering your language preference, last-used payment method, and display preferences within the Platform.
• You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect Platform functionality, including your ability to log in or complete transactions.

We do not use advertising cookies or behavioural profiling cookies for the purpose of selling advertising space to third parties. Cookies on batji are used solely to operate, secure, and improve the Platform.

5. How We Share Your Information

batji does not sell, rent, or trade personal data. We share your information only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors and banking partners (including bKash, Nagad, Rocket, Upay, and card network operators) — solely to process deposits, withdrawals, and refunds on your behalf.
• Identity verification and KYC service providers — to verify your identity, age, and payment methods as required by our compliance obligations.
• Fraud prevention and anti-money laundering (AML) screening providers — to detect and prevent fraudulent activity, money laundering, and other financial crime.
• Regulatory and law enforcement authorities — where we are legally required to disclose information, such as in response to a court order, regulatory investigation, or law enforcement request.

6. Data Security

batji takes data security seriously and implements a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that sensitive information such as login credentials and payment details cannot be intercepted in transit.
• Secure storage of personal data with access controls that restrict access to authorised personnel only. Sensitive data fields such as passwords are stored in hashed format and are never stored in plain text.
• Regular security reviews, penetration testing, and vulnerability assessments to identify and remediate potential weaknesses in our systems before they can be exploited.

While batji takes every reasonable precaution to protect your personal data, no transmission over the internet or method of electronic storage is 100% secure. In the unlikely event of a data breach affecting your rights and freedoms, we will notify you and relevant authorities as required by applicable law. If you suspect that your account has been compromised, please contact our support team immediately at [email protected].

7. Data Retention

batji retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our general retention practices are as follows:

• Account data and transaction records are retained for a minimum of 5 years from the date of the last transaction or account closure, in line with anti-money laundering record-keeping requirements.
• KYC documentation (identity documents, proof of address) is retained for the same 5-year minimum period from account closure, as required for regulatory compliance.
• Customer support interaction records are retained for up to 3 years from the date of the interaction, unless a longer period is required by an ongoing dispute or legal proceeding.

Where personal data is no longer required for any active purpose and its retention period has expired, it will be securely deleted or anonymised so that it can no longer be attributed to any individual. You may request early deletion of your data (subject to legal retention obligations) by contacting our support team.

8. International Data Transfers

batji's primary operations serve players in Bangladesh. Some of our third-party service providers (such as identity verification platforms and payment processors) may be located outside Bangladesh. Where personal data is transferred internationally, we take appropriate steps to ensure that your data receives a comparable level of protection, including contractual safeguards with our service providers. We do not transfer personal data to countries that do not offer adequate data protection standards without putting appropriate safeguards in place.

• We maintain a list of all third-party processors with access to personal data and review those relationships periodically to ensure continued compliance with our data protection obligations.
• All third-party processors are contractually bound to process personal data only on our instructions, to maintain appropriate security measures, and to delete or return data upon termination of their engagement with batji.
• We do not share personal data with advertising networks, data brokers, or social media platforms for profiling or targeted advertising purposes.
• In the event that batji undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you via the Platform or email before your data is transferred and becomes subject to a different privacy policy.

9. Children and Minors

batji is strictly an adults-only platform. Access to and use of the Platform is prohibited for anyone under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the relevant account.

• Age verification is a mandatory step in the registration process. batji uses document-based KYC checks to verify that players are aged 21 or above before a full account is activated.
• If you are a parent or guardian and believe that a minor in your care has accessed or registered on the Platform, please contact us immediately at [email protected] so we can take appropriate action.
• We strongly encourage parents and guardians to use parental control software and to monitor the online activities of minors in their household to prevent underage access to gambling platforms.

batji is committed to the strongest possible protections to keep minors away from gambling. Age verification checks are applied at registration, at withdrawal, and may be applied at any time during your use of the Platform.

10. Marketing Communications

With your consent, batji may send you promotional communications about bonuses, new games, seasonal offers, and platform updates. We use the following channels for marketing communications:

• Email newsletters and promotional messages sent to your registered email address.
• In-platform notifications displayed when you are logged in to your batji account.
• SMS messages sent to your registered mobile number, where you have provided consent for SMS marketing.
• Push notifications via the mobile app or browser, where you have enabled notifications on your device.

You may opt out of marketing communications at any time by updating your notification preferences in your account settings, by clicking the unsubscribe link in any marketing email, or by contacting our support team at [email protected]. Opting out of marketing communications will not affect transactional communications such as transaction confirmations, security alerts, and account management notices, which we are required to send regardless of your marketing preferences.

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way batji handles your personal data, please contact our support team by email at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days. When contacting us about a data subject request (access, correction, deletion, or objection), please include your registered account username and a brief description of your request so we can process it efficiently. Please note that email addresses on this site are displayed as plain text only and are not clickable links.

12. Changes to This Policy

batji reserves the right to update or revise this Privacy Policy at any time. We will post a notice on the Platform when material changes are made and, where appropriate, notify you by email to your registered address. The date at the top of this Policy indicates when it was most recently updated. We encourage you to review this Policy periodically so that you remain informed about how we protect your data.

Your continued use of the Platform after any changes to this Policy constitutes your acceptance of the updated Policy. If you do not agree with the revised Policy, you should stop using the Platform and contact support to close your account and request deletion of your personal data, subject to any legal retention requirements.

13. Governing Law

This Privacy Policy is governed by the laws applicable to the jurisdiction in which batji operates. Any disputes arising out of or in connection with this Policy that cannot be resolved through our support process will be subject to the dispute resolution provisions set out in batji's Terms and Conditions. For all privacy and data protection enquiries, contact us at [email protected].